ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL EXAM EXPERIENCE, REAL ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL EXAM DUMPS

ITIL-4-Specialist-Monitor-Support-Fulfil Exam Experience, Real ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps

ITIL-4-Specialist-Monitor-Support-Fulfil Exam Experience, Real ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q165-Q170):

NEW QUESTION # 165
Which process includes sending out notifications?

  • A. Monitoring and event management review
  • B. Event handling
  • C. Establishing and maintaining approaches
  • D. Monitoring planning

Answer: B

Explanation:
The process of event handling in ITIL 4 involves managing events by systematically identifying and responding to them. This includes sending out notifications when significant events are detected, ensuring that the appropriate stakeholders are informed of any issues or changes in the status of services.


NEW QUESTION # 166
Which of the following capability criteria supports the practice success factor of 'continually improving incident management'?

  • A. Information about detected incidents is traced and managed in an integrated information system
  • B. The incident management approach is integrated with other standards and approaches adopted by the organization
  • C. The effectiveness of incident resolution is regularly reviewed and continually improved
  • D. The competencies required to resolve incidents are identified and skilled human resources are available

Answer: C

Explanation:
To ensure that incident management practices are continually improving, it is essential that the effectiveness of incident resolution is regularly reviewed. This includes analyzing performance metrics, identifying areas for improvement, and implementing changes to enhance the process. Regular reviews help the organization stay responsive to emerging challenges and ensure that incident management practices remain aligned with organizational goals.


NEW QUESTION # 167
Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

  • A. The responsibility for the approach to monitoring and event management is clearly defined
  • B. The monitoring data is available when needed and meets the user requirements
  • C. Detected events are interpreted and acted upon, where relevant
  • D. The quality of monitoring data is measured and reported

Answer: A

Explanation:
In ITIL 4, the practice success factor of "establishing and maintaining approaches/models" refers to defining the strategies and models for event detection and monitoring. Ensuring that the responsibility for the approach to monitoring and event management is clearly defined is critical for successful implementation.
Defined Responsibility: By clearly assigning responsibility for monitoring and event management, the organization ensures that the approaches and models for detecting events are well-established, maintained, and aligned with business needs.
Option B ("The responsibility for the approach to monitoring and event management is clearly defined") is the correct answer because it supports the success factor by ensuring accountability and clarity in establishing event detection models.
Incorrect Options:
Option A: While interpreting and acting on events is important, it comes after the approach has been established.
Option C: Measuring the quality of monitoring data is part of continual improvement, not the initial establishment of models.
Option D: Availability of data is crucial but pertains more to operational concerns than to the establishment of approaches.


NEW QUESTION # 168
What will MOST help a service provider to adopt swarming to support their problem management practice?

  • A. Consulting services from a third party that specializes in swarming
  • B. Formal definition of the role for the problem manager
  • C. Delegation of swarming management to a problem coordinator
  • D. Linking problem records to incident records

Answer: A

Explanation:
Adopting a new approach like swarming can be challenging, especially if the service provider has limited experience with it. Consulting services from experts who specialize in swarming can provide valuable guidance and support, including:
Understanding the swarming approach: Consultants can help the service provider understand the principles, benefits, and challenges of swarming.
Adapting swarming to the organization: Consultants can help tailor the swarming approach to the specific context of the service provider's problem management practice and organizational culture.
Implementing swarming effectively: Consultants can provide guidance on best practices for implementing swarming, including tools, processes, and communication strategies.
Overcoming challenges: Consultants can help the service provider anticipate and address potential challenges during the adoption and implementation of swarming.
While other options might be helpful, they are not as directly impactful in supporting the adoption of swarming:
B . Formal definition of the role for the problem manager: While a clear role definition is important, it doesn't directly address the challenges of adopting a new approach like swarming.
C . Delegation of swarming management to a problem coordinator: This might be part of the swarming implementation, but it doesn't provide the expertise and guidance that consultants can offer.
D . Linking problem records to incident records: This is good practice in problem management but doesn't directly relate to adopting swarming


NEW QUESTION # 169
The request catalogue is a part of what other source of information?

  • A. Service level agreements
  • B. The service catalogue
  • C. Service request models
  • D. The service desk

Answer: B

Explanation:
The request catalogue is a subset of the service catalogue, which contains detailed information about all services available to users, including how to make service requests. The service catalogue provides a comprehensive view of services and their request options, ensuring users know how to access the services they need.


NEW QUESTION # 170
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